Support

API access is provided when you create an account with Nuxsol. Once your account is active, API keys are available from your client dashboard. For new accounts, contact our sales team to get started.

Our Status page shows real-time status for all services including voice, SMS, API, and billing systems. It is updated by our operations team whenever there is a change in service availability.

We bill monthly in arrears for usage-based services, and in advance for fixed monthly fees such as DID rental and shortcode subscriptions. Invoices are sent at the start of each month with a 15-day payment term. See our Pricing page for full details.

For technical issues, email support@nuxsol.com with a description of the problem, affected service, and any error messages or logs. For urgent production issues, use the phone number above. We aim to acknowledge all issues within 2 hours during business hours.